New characters no longer get intro Title quest

[gm9]

Cute, I didn't even know there was such a quest.

I'd say start with a clean install of the UI (see red line in my sig) and do not load any uisettings file either out of game or in game until after your character was created and that window popped up. If that still does not solve it rename your eq2.ini in your Everquest II\ folder to something else so the Default UI will load next time you start the game. If it works with the Default UI but did not with ProfitUI after you did the above come back here and let me know. If it still does not work delete the bunch of files SOE CS asked you to and take it up with them again.