SOE has excellent customer service

[ArcLite]

After the problems I had in 5 years of EQ I was very worried about going with an SOE product. Although i have to admit the SWG system had a much improved CS than EQ ever did.

I also was a Guide in EQ for a couple years. So there is another perspective to see inside the CS service and form an opinion. I just made a post here in chit-chat that speaks of my apprehension.

I am very glad that you had such a good experience and from what I have read here and other places SOE has really stepped up and honestly, I'm happy to see that. I just ordered the full version of the game and am excited to get rolling.

Thanks for your post though Insom, it helps me feel a little better and leave behind some old nasty feelings I should probably really let go of.