I have no real control over browser problems, and have done nothing special in my UI (nor do I really have the power to cause that issue) to cause this to happen.
I suggest you go into your your EverQuest II folder, into the LegendsOfNorrath folder, find MSVCP71.DLL and copy it into your main EQ2 directory, and see if you still have a problem.
SOE CS knows VERY little about the UI in their game, and most of their help suggestions are based little on personal knowledge of the game.
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