Please Help Please!!

[greenfire21]

see this is odd..my g/f who lives at a different house. used my discs to download her game..and her's works great...not the discs..i have done a 100% full re-install, i have deleted all INI/UI files. (figured also the full re-install should help) i was told by someone that my router/modem might be blocking something altho from when i called the cable company its not blocking any ports according to them i will have to inquire about this again as soon as i get home. im not on a wireless router im hardwired into the modem/router (its the netgear combo one doubles as a wireless/wired router and a modem got it from the cable company) i will altho if the cable company re-assures me im not connected to any firewall i will delete everything i was told that instead of un-installing try "right click delete" and then re-install ? sounds...wierd but if it works i dunno i figured thats the same deal as un-install so stressed over this issue i run WoW, DDO fine but this happen right after their last patch its odd. i was also reading on this forum and Lady1 states to delete the #2 on the file eq2ui_listboxrow_template2.XML and that did seem to work for 10 mins till the autosave...which then again if i delete cache/logincache ect. it works til autosave as well.
altho i will try again what you guy suggested. i hope it works thanks! any other suggestions is well welcomed im so ..frustrated with this