Station Store Order

[Dyse]

"CE Stuck in customs" is what the SoE CSR said to me on the phone.

They said it "was because of the metal containers."

I asked for a refund, and they told me about the e-mail I never recieved about reporting to them before 8PST (as stated somewhere above this post). And that they would cancel the order since no charges are made until they ship it.

Funny, My credit card was hit the 5th and cleared. He thought that that was strange and shouldn't have been posted on credit card and that I was mistaken.

::Fuming mad::

[DarkSkies]

Just checked out the EQII forums and there are some people over there with the same problems. Below is the link if anyone wants to go check it out.

Thread No .1
Thread No. 2

[Dyse]

From SoE Store/Help

Want to talk to a Real Person?
Please feel free to contact our customer service department by phone. Phone support is available Monday through Friday from 9:00AM to 1:30PM and 3:30PM to 6:00PM PST, except holidays, at 1-858-537-0898. For better service, please be online and at your computer when calling.)

[DarkSkies]

Just got a reply from the Station store in my e-mail box, the highlights are listed below.

We experienced an unfortunate delay with U.S. Customs in clearing importation of recent shipments of the "tin" in which it is packaged. As a result we will not begin shipping the orders for these units until late this week.

We offer you our apology.

At this time we would like to offer you the ability to cancel your
Station Store pre-order or order. No refund is necessary as your
product has not been shipped and you have not been charged for the
purchase.

[Archenon]

I did a next-day air shipment from the sony store and it arrived this morning at my house. Unfortunately I'm imprisoned at work and foaming at the mouth.

Those of you who ordered the collector's edition from the sony store are SOL, as it looks like that shipment will be delayed:

[ http://eq2players.station.sony.com/n...eadline&id=238 ]

-Archenon

[zheer]

ok I got my tracking number by following the link on the order confirmation to account history with them. Then I went to order detail on there site, under my history, and there was the tracking number. My order is in Philly PA. right now and was shipped out of Omaha NE.





PS i just got mine finaly YEA!!!!!!!!!!!! meet you all in the game what server we all on lol

[Dr_dre]

same prob here... it seems that the package was at customs for a (2) long time.

hopefully will be getting it 2morrow.

[Sir Taleisin The Seer]

Well thats what you get for saving 12cents and having work done over seas