Oh you're right, sorry. It was eq2ui_newcharscene.xml. I was coding websites all afternoon before I read that site and it just flew with me.
Also, if you're using the default UI, it should not be doing that. The default UI should be precisely that; default. It should be exactly like SOE's version that you download each time there is an update.
If you're having problems with the default UI, then I can't help much.
But, if you're using a custom UI, make sure that your eq2.ini file has the correct folder listed, and that all the modifications you want to use are in that folder.
Good luck.