In your main EverQuest II game folder there will be one or two folders named logincache or something similar. Temporarily move those out onto the desktop then log in to the character select screen on your account(s). This will rebuild your logincache folder. You don't need to log in to each character, only character select once per account. Now reopen the utility to Quick Setup. Do you get the error message, and are your characters showing correctly?
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