I think he meant to say "Can't".
SOE has not provided us with any means of defining additional macro/hotkey icons. The best we can do is modify the art of those predefined by SOE, which could cause a slew of unexpected problems.
For example, you customize an icon that happens to be used by a mob. Now your detrimental icon doesn't match the rest of the folks in your raid, and you're confused by instructions telling you what to look for.
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