In your main EverQuest II folder, find the \logincache folder and temporarily rename it as XXlogincache. (It may be named logincache-us, logincache-eu, etc. If you have more than one, rename all of them in the same way.)
Now log in to the game from the LaunchPad without selecting a character -- just log in to Character Select. Then try running the utility again. Does it complete the setup?
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