check to see if you have more than one installation. On one of my boxes, when I installed the latest xpack, I would up with 2 installs. I almost freaked out (well i did freak out) when the game loaded and my UI was set to default and my hotbars were toast. Check your link on the desktop and make sure it is pointing to the correct installation. In my case, I run eq off of the D drive, and the xpack installed it to the C drive. I also wound up with 2 launcher icons on the desktop.
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