My sense is that SOE's always interpreted that clause as covering character actions. So, automating UI tasks (eg. auto-looting) is acceptable. Things that control a character indirectly (eg. hydra hardware or software) is acceptable as long as there's a human player initiating the action somewhere. But once you reach the point of causing the character to take an action within the game without it's player initiating that action in some way, you're onto the side of the line SOE frowns upon. Things that don't impact other people's gameplay aren't a priority, but from talking to CS there's a concern about what happens if the automation goes haywire without someone at the keyboard to fix the problem.
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