Its good to hear some people are having good CS experience. I've had pretty bad experience so far, and so have my friends. My friend lost gold due to some UI problem (he doesn't have any mods installed) and the GM just closed his petition. The second time they told him they had no record of it and closed it.
For my issue I had missing items, which they said, make sure you didn't delete them. And closed my petition without talking to me.
So for the most part I've had a poor experience. I was impressed with how they handled the outage and I understand they use cheap outsourced CSR labor for this game and those people probably don't play, so it'll be a steep learning curve.
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