I never played EQ but came from SWG to EQ2 and while playing SWG I never understood why people complained so much about the CSRs (GM) in SWG. I always had positive outcomes from all of my tickets I sent in. I lost around 2000 credits due to a bug and the CSR gave me back 10k.
I've never head dealing with a GM in EQ2 but sounds like there are some good experiences so far.
I think some people get bad responses from Customer Services due to thier 'angry' or 'bad' way of informing the GM's or CSRs they have a problem.
I'm always polite in speaking to anyone be it in EQ2 or over the phone with my ISP. I find I get a better response than if I just started with "You bunch of morons I've got a problem fix it now" and throw my toys out of the pram.
Glad to hear good things.
