First, make sure that the tab you have selected in the viewer box, coresponds to the window you are trying to view.
For example:
1. Drill down to journal in the builder window.
2. In the Viewer window, select the journal tab.
If you don't see anything now, expand the journal entry and you'll see "activequest" and "journalsquest". You can view these one at a time or both at the same time, but they are independent of each other.
To turn them on and off (as far as visibility in the viewer window) click the button that looks like an eyeball. Its 2nd from the left, and next to the lock button about 3/4 down in the builder window.
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