A slideshow of pictures are supposed to be visible when you first create a new character.
Also just after launching the game SOE added a new SOE logo video that is still having issues with some video cards/settings.
The first issue could indeed be from the chat while zoning feature. (I'm wondering how many actually use that feature and if I should just remove it)
The second issue could be a video card or SOE issue as you stated in your first post.
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