Could it be that retrieving Shards from Doors is bugged in your UI?
I missed to check it out yesterday by reseting to standart UI and see if it is realy your UI not giving the option.
Had to petition and GM gave the shard to me i couldnt reach by any means.
Kinda scarry if there are things one cant see due to a moded UI but i reallly dislike the standart Super Large UI SoE gave us.
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