[OLD] Troubleshooting. Thread
 

Before posting your problem, please read through the FAQ/Troubleshooting procedures at http://maps.eq2interface.com/index.php?ID=faq.
If you are using the updater please check the description (http://www.eq2interface.com/downloads/fileinfo.php?id=3509) for answers to your problem as well.

any posts asking a question in that is answered in the 2 links above will be deleted so please read them before posting.

EDIT:
The maps will be able to be fixed now. We can now make floors automatically load. This will happen in due time.

It's how it has to be done due to the z axis. we can't do a zonerect for each floor, so we (anyone who's set up a multi-floor map) get the zonerect of the first floor, then postition all the floors based on that zonerect. The ebst way (rather, the way where nothing would be cut off) would be to get the zonerect maximums from all floors and position all 3 layers based on that, but it's a LOT of work. We will likely revisit Blackburrow and The Caves in the future (I feel Stormhold is really good and acceptable as is, other than floor 3 needing refining).

Quib

:nana: aye. To fix bb you get total zonerect. But you will probably have a smaller map of every floor, since you will have to squish everything into that smaller space

BB was my learning map:) i think i used someone else's zonerect...gry online or something

No map outline, just dots and arrows.
 

I have this problem where I don't get the actual map, just the colored dots and my placement maps. Please help...

LTB

Please see first post in this thread. Very large red letters.

in testing the auto-updater, it seems to work beautifully. there is just a couple graphics glitches I see:

1. black box around the update button
2. "AutoLaunch EQ2" doesn't fit in designated space.

image attached.

Getting the following error when attempting to launch the updater:

"The application failed to initialize properly (0xc0000135). Click on OK to terminate the application."

Obviously it's because I need to update my .NET framework version (or whatever it uses, I need to update everything :p), but just thought I'd drop a reminder to link to all that junk that the user should have up to date on the download page once it's ready for the public.

what version of windows is that??? the box must be there from having an old version of windows because it works fine on XP. I can make the text area a little wider for that version of windows, but there is nothing i can do about the box.

The auto-updater looks and works fine on Win98SE and XP when using the classic theme also. So yeah, I'm curious which version of windows it is too.

Quib

winxp sp1 and I JUST wiped my HD and reinstalled a week ago.

wow that is the strangest thing ever. i dont know what to tell you. :( does it still work?

UI not displaying
 

When I try to load the UI the only choice I get is the default one. Any ideas on how to fix this?

Sounds like you're trying to use /loadui in game which is NOT how you use custom UIs in EQ2. /loadui is broken. Read this http://www.eq2interface.com/forums/f...q_new_faq_item

Quib

Ok, thank you

Odd behavior
 

When in the Condemned Catacombs (the zone off Antonica where the Ancient Watcher resides), the Down Below map and POIs are loaded.

The two zones are constructed almost identical, but CC is smaller and differs slightly in a few places (mostly dead ends and the zone in area).

The same thing occurs in Gobblerock's Hideout off of Commonlands. I found a solution there. In CC, is there a transparent fog layer on the map? Knowing this will help me make a fix for it.

Quib

Newest download caused 'Select Map' tab to poof
 

I recently updated my map files to the latest you have available. I see the colored dots, waypointing works, etc. However, I no longer have the 'Select Map' tab near the top of the window like I used to have. I have re-installed the files, deleted and re-installed the files, but still have the default 2 tabs and no map selection option. Is this correct?

If not, please suggest what I might try next. I think the files are in the correct locations since I have read and reread the instructions and checked everything. Sorry if I am just being dense! :confused:

The select map tab has been replaced by autoloading icon overlays and height-based map changing. You aren't doing anything wrong. :)

Quib, I'm fairly certain it is setup that way. At least, there is no fog whatsoever on the map (not in corners or anywhere at all). The entirity of the Down Below map was visible, too, even in areas you could not get to. Unfortunately, I don't have a key to the zone and am unlikely to get one or go back anytime soon.

The wailing caves icon XML files no longer have any POI's since I started using the Updater.

that is because none have been submitted to wailing caves on the website. submit some and then they will show up when you use the updater. I appologize for not being able to get all the maps imported some of the maps were not in propper xml format so i had no way to parse them to get all the values for the points of interest.

EQ Updater
 

Error Getting File List:
The underlying connection was closed: Unable to connect to the remote server.

I get this error every time i try to run eq update. Can anyone help me?

do you have a firewall? if you do its probably blocking the updater from connecting to the eq2map website. i think even windows xp service pack 2 has a firewall built into it. you have to tell your fire that it can access the internet.

I downlowed your map updater, and was surprised of the detail in Nek Castle especially. That is a great map.

I do however, have a slight problem...there is no Lavastorm map and I can't seem to get my old maps to come up, even after removing the updater. I apologise up front, but I am not good with UI stuff.

Could you please point me in the direction of information on restoring my default maps so I can venture into Lavastorm, and maybe send in my map when it is reveiled.

Thank you.

is lavastorm one of the zones they added in the expansion? and to remove it you would have to go to your custom ui folder that it installed things in and delete all the files that it added. If this was your first ui and you didnt have a custom ui folder than just delete everything in the EQ2MAP folder under the ui directory of the eq2 directory.

Thank you for your reply, I will try to delete the file until you have that map available.

Lavastorm is a zone accessed from EL and is auto-accessed at 42. I don't know about the access quest, but it was there prior to the expansion.

Just a heads up, I'm not sure if this is intentional or not:

POIs for The Enchanted Lands (West) aren't showing up in-game. I added a bunch of POIs this morning, logged out, ran the EQ2Map updater, it downloaded the updated files, and when I logged in I still have a standard map.

please help
 

Error Getting File List:
The 'FileName' start tag on line '249' doesn't match the end tag of 'Filep' in file 'http://maps.eq2interface.com/POI_files/file_list.xml'. Line 249, position 26.

Error Getting File List:
Index was outside the bounds of the array.

Error Getting File List:
The 'Zonep' start tag on line '251' doesn't match the end tag of 'Map' in file 'http://maps.eq2interface.com/POI_files/file_list.xml'. Line 255, position 3.

Error Getting File List:
The 'ZoneName' start tag on line '196' doesn't match the end tag of 'MD5' in file 'http://maps.eq2interface.com/POI_files/file_list.xml'. Line 196, position 59.

Error Getting File List:
The XML declaration is unexpected. Line 145, position 10.

these are the errors i get when i try to update :( does anyone have a clue whats going on?

Hmmm... Are you running the latest version of the Updater?
Here's a link to it.
http://www.eq2interface.com/download...fo.php?id=3509

EL was previously not included in the mod, which it is now, thanks for the notice

Used to load now it doesnt...
 

I upgraded to the autoupdater yesterday, everything worked fine, today when i tried to run the updater i got this message:

Application has generated an execption that could not be handled.

Process id=0x40c (1036), Thread id=0x41c (1052)

Click ok to terminate the application.
Click Cancle to debug the application.

When i attempt to debug i get a message saying:

Registered JIT Debugger is not available. An attempt to launch a JIT debugger with the following command resulted in an error code of 0x2(2).

cordbg.exe !a 0x40c

Any help would be appreciated, re-downloading and installing the autoupdater program did not fix the problem for me.

Thx

Have you got the newest .NET Framework?

You must have The Microsoft .Net Framework 1.1 or greater for this program to run
The Microsoft .Net Framework 1.1 can be downloaded either from this direct download link or if you prefer you can get it from windows update. When you try and run the program and you get "The application failed to initialize properly (0xc0000135). Click on OK to terminate the application." or something similar it is because you either dont have the .net framework, or you have the .net framework but its really old.

Instation:
1. Run the installation file

Firewall
 

Trying to update, i got this message:
Error Getting File List:
The remote server returned an error: (407) Proxy Authentication Required.

I'm behind ISA Server 2004 and using Firewall Client.
I got such an error in several proglams like a download managers. It seems that MS firewall client doesn't pass credentials to ISA Server when program except IE trying to use IE proxy settings. However, disabling proxy settings in such a programs and forcing it to act as a SecureNAT clients (bypassing proxy) solves this problem.

It seems updater takes proxy settings from IE current settings, and I cant bypass it, so problem persists.

the only part of the updater that uses IE's proxy settings is the "news box". I just double checked by setting ie to use a non existant proxy and the updater still downloaded all the files but the news box did not show up (which i expected since the news box uses IE)

oh and just to clarify you were talking about the lan settings window that is opened from the connections tab in internet options right?
if you really think that the updater that gets the files is taking the ie proxy settings just add maps.eq2interface.com in the dont use proxys for these servers list in the advanced window. sorry it wasnt something simple like it usings ies proxy settings (unless there is some other place besides the one i mentioned that proxy settings are set for ie) if you have any other ideas let me know and i will do my best to try and help you.

Disappearing glowing trail
 

When I open the map and click on some place I want to go, like a bank, the glowing trail appears, but as soon as I close the map, the trail disappears.

I dunno if i post this here or not, or if it's been mentioned or not but it told me to post this:

The remote server returned an error: (404) Not Found.
File: icons_fprt_sewer03_0.xml


I'm running the most recent version and everthing has worked fine before this.

New Error today.
 

Error updating

The remote server returned an error: (404) Not Found.
File: icons_fprt_sewer03_0.xml

hi, iam getting same error worked fine earlyer,The remote server returned an error: (404) Not Found.
File: icons_fprt_sewer03_0.xml

very nice program though

Lady1

updated about 30 items and tried to load up and got this message

The remote server returned an error: (404) Not Found.
File: icons_fprt_sewer03_0.xml

Not sure but being on the goodside .. this isnt one of my updates :)

wow, talk about some multi-posting. I can see the first 2 being in the same minute...you guys really need to read the posts before your own.