Game crashes when loading character

Daxius · #1 11-21-2009, 11:00 PM

I just reinstalled with Windows 7.

I lost my EQ2 discs so im left downloading the EQ2 trial and playing through that. So now it seems they only have the option to stream the game!?

Anyway i loaded up the new ProfitUI but then i click login on the character select screen it crashes the game every time.

I have followed the UI install instructions, does anyone know what would cause this?

It is because of the new "streaming" method of running EQ2?

**Drumstix42** · #2 11-21-2009, 11:38 PM

The trial? Just goto http://everquest2.com/ and at the top click "GET THE GAME" and select "Reinstall". Should give you the normal patcher.

As for crashing, no clue.

fearitself · #3 12-14-2009, 04:49 PM

same thing here. I just installed windows 7 on my laptop, and used the new streaming client. now it launches and goes to character select but crashes as soon as you choose a toon and select play. changing to the standard UI fixes it and launches fine.

Farfr0msane · #4 12-18-2009, 10:26 AM

A friend is having the same issue. Windows 7, new streaming client, as soon as you click play at the character select screen EQ2 crashes (not responding). Delete the eq2.ini file allowing EQ2 to load default UI and it works great. Any ideas as to what is missing or happening?
(Note: I also had him run both EQ2 and Profit Updater in Admin mode to see if it was a premissions issue, still no love.)

Also, we both had issues with the new streaming client not having an eq2.exe file, see here for more details.
http://www.eq2interface.com/forums/s...ad.php?t=13649
Thanks for reading.

**autenil** · #5 12-19-2009, 12:06 PM

Is there an EQ2_crash.log or EQ2_crash.log.old file in your install directory? If so, please send it to me: jkriegshauser -at- soe.sony.com

The install directory on Windows 7 is:
C:\Users\<user name>\AppData\LocalLow\Sony Online Entertainment\Installed Games\EverQuest II Streaming\

**autenil** · #6 12-20-2009, 01:51 AM

Wow, this crash seems to be pretty epic. Thanks for emailing me the crash log.

I can reproduce the problem. After looking into it quite a bit, it appears to be a vulnerability inside one of Microsoft's DLLs coupled with the long path of the default install location. I'll report my findings to Microsoft since the crash appears to be in a Windows 7 DLL. I haven't tried this on any other OS.

In the meantime, there are the following workarounds:
- If you're crashing when picking a character, try deleting UI/ProfitUI/fonts/*.ttf and adding them to your ignore list. Some of the fonts will use the default, but the game will be playable with ProfitUI.
- Try re-installing to a different folder, like C:\EverQuest II. This shortens the path and should fix the problem.

I tried making my path even longer (C:\Users\jkriegshauser\AppData\LocalLow\Sony Online Entertainment\Installed Games\EverQuest II Streaming Client\) and started crashing at startup, but for the same reason.