Oh I agree, its extremely easy to setup a new sub-domain and point it at their 3rd party email provider. It may be a bit more difficult logistically if they took their normal DNS servers offline and are using a 3rd party but really some one should have access to that to add the sub-domain record.
Quote:
Originally Posted by lordebon
Even if you use a third party to do your emailing you should still arrange it so that messages come from your own domain. A mom-and-pop store is fine sending emails via some provider but a company as large as SOE has no excuse for not being able to work it out so that emails come from [email protected].
And there's this wonderful thing called a subdomain, so even innovyx.soe.com (or mail.soe.com to be less tied to a company) that would work. A multimillion dollar company (a billion dollar company really, in Sony) should not be someone else's subdomain. It's sloppy and using it for official communication absolutely destroys your credibility in getting messages out. If your email always originates from a domain you control then it's easier to control. I could buy a domain in 5 minutes and start sending mail from soe.somenewdomain.com that would look as credible as their official stuff. And by doing that I avoid the need to fake the sender. Your average person is probably not likely to check to see if innovyx is okay with SOE just like they probably wouldn't check a faked domain (though MMO folks are a bit above average in that regard). Which leaves either blind acceptance of such mail or ignoring/spam-filtering of it, neither of which is good from any perspective.
[/rant], hehe. |