I don't think it would take that much time out of their schedule. Look at DAoC - the developer integration with the community is incredible. They have someone who does nothing but work on the 'insider' webpage (camelotherald.com) but that person is really close to the developers, and goes straight to them to ask about issues that the community is having.
Also, if each developer would spend say 15 minutes or so a day, or an hour a week even, just browsing around on the forums and having the freedom to answer questions for people - imagine how far that would go to make the community feel heard.
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