Waleska,
If you have one character that it works properly for, my guess would be you might have a corrupt shutdown file (eq2ui_mainhud_shutdown.xml). I'd suggest deleting it and downloading a fresh one. Make sure the only things you are changing when you modify it are the parts in bold red print on the page the ". . ." button in the AU's Features section takes you to.
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"Certainty of death! Small chance of success! What are we waiting for?!"
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